Terms of Service

By creating an account or otherwise using chapter3five (“Service”), you (“you”, “User”) agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

These Terms include an arbitration agreement and class-action waiver (Section 17). Read carefully.

chapter3five is an adults-only product. You represent and warrant that you are at least eighteen (18) years of age. We do not knowingly collect information from minors. If we learn that we have collected personal information from a minor, we will delete it.

chapter3five is a software service that helps a living person record answers to a curated set of questions, and later interact with that archive via a conversational interface powered by artificial intelligence. The conversational interface produces output by sending the User’s recorded answers and the User’s messages to a third-party AI provider (currently Anthropic), which generates a response.

Responses are generated by AI on the basis of the archive. They are not verbatim recordings of any real person, are not communication with the dead, are not supernatural, paranormal, or mediumistic in any way, and may differ from what the person represented in the archive would actually say. You acknowledge that you are interacting with a generated representation, not a real person.

chapter3five is not medical, psychological, psychiatric, legal, financial, or therapeutic advice. It is not a substitute for professional treatment, counseling, grief therapy, or care of any kind. If you are in crisis or in need of support, please contact a qualified professional or your local emergency services.In the United States, call or text 988 (Suicide & Crisis Lifeline).

Memory-mode identities. chapter3five offers a mode in which an identity is bootstrapped from a free-text description the User provides about another person. In this mode, the AI will produce content (a synthesized biography, texting style, and initial answers) derived from what the User has written. Where the description does not directly support a particular detail, the AI may produce a plausible inferred answer; the inferred status is recorded with the answer. The User acknowledges that a memory-mode identity is a partial reconstruction, not an accurate representation of the person described, and that accuracy depends entirely on the breadth and specificity of the information the User supplies. The User remains responsible for whatever is shared and for adding subsequent corrections or detail.

• You agree to provide accurate, current, and complete information when creating an account, and to keep it up to date.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You agree to notify us immediately at care@chapter3five.app of any unauthorized use.
• We may refuse, suspend, or terminate accounts at our discretion, with or without notice, for violation of these Terms.

You own the content you submit to chapter3five (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (only as necessary for technical operation), display, and transmit Your Content solely for the purpose of operating, providing, and improving the Service for you and any people you authorize.

We do not sell Your Content. We do not use Your Content to train any AI model — ours or anyone else’s. Your Content is transmitted to processors solely to render the Service (see Section 6 and our Privacy Policy).

chapter3five uses two AI providers, both under default no-retention and no-training-on-customer-data API policies:

• Anthropic, PBC — for chat responses, randomized identity backstory synthesis, persona memory extraction, weekly reflection, anniversary messages, welcome messages, image-vision processing of attached photos, group chat orchestration (urge-to-respond judging, cross-replies, walk-out judging, farewell line generation), beneficiary group room orchestration (deceased persona replies to multi-beneficiary threads), multi-message reply bursts, tone-judging on hostile or cruel messages, persona realism state generation (mood, physical, weekly context, ambient cast), and extraction of structured traits (orientation, openness, identity quirks, sports fandom, location anchor) from your archive. We send the recorded archive associated with the active identity, the persona memories currently held about you, recent messages in the conversation (last twelve in 1:1, last thirty in group chat), any attached photo, and the synthesized bio + traits + cast + location + sports anchors stored on the identity.
• OpenAI, Inc. — for embedding-based memory retrieval (text-embedding-3-small), chat-photo content moderation (omni-moderation-latest), and voice-answer transcription (Whisper).

By using the AI-powered features of the Service (chat, voice transcription, photo attachments, randomized identities), you explicitly consent to these transmissions. See our Privacy Policy for the data flow detail. If you do not consent, do not use those features.

You agree not to use the Service to:

• Submit content about a real living person without their consent, or content that infringes another person’s privacy, publicity, or other rights.
• Submit content that is unlawful, defamatory, harassing, threatening, hateful, or that depicts minors in a sexual context.
• Upload pornographic, gratuitously violent, or otherwise objectionable images or text.
• Impersonate any person or entity.
• Reverse engineer, decompile, or attempt to extract source code, model weights, prompts, or training data, except as permitted by law.
• Bypass, attempt to bypass, or interfere with security, rate-limiting, content-moderation, or crisis-detection features.
• Use the Service to plan, encourage, or carry out harm to yourself or another person.
• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.

chapter3five takes user safety seriously. We provide the following mechanisms:

• Report a message.Within any conversation, you can report an AI-generated message that you find harmful, inappropriate, or out of character. Reports are reviewed by our care team. We may, in response, retrain a identity’s behavior, suspend an account, or take other action.
• Crisis detection. The Service automatically screens user messages for indicators of imminent crisis. When triggered, our care team is notified and the conversational interface is instructed to step out of character to provide crisis-line information.
• Image moderation. Every photo attached to a chat message is screened by an automated moderation service (OpenAI omni-moderation) before being shown to the persona or persisted in the conversation. Photos flagged for sexual, violent, self-harm, or hateful content are rejected and the upload is removed.
• Block / revoke access. If you have shared your archive with another person via beneficiary designation or share code, you can revoke that access at any time from Settings.
• Contact our care team. Email care@chapter3five.app with any concern. We aim to respond within forty-eight (48) hours.

We may, in our sole discretion, remove content, suspend accounts, or take other action to enforce these Terms or to protect users.

chapter3five supports three distinct ways to give another person access to your archive content. They are not interchangeable; each grants a different scope of access:

• Import code. A 12-character code (formatted as XXXX-XXXX-XXXX) that allows another user, during initial account creation, to import a copy of your archive content into their own account. Each recipient maintains a separate copy. You may revoke an import code at any time. Revocation prevents future imports but does not retract copies already made.
• Invite code.A 12-character code (same format as an import code, different table) that grants the recipient an “archive grant” — read-only access to your archive plus their own private conversation thread with the persona, while you remain the owner. The recipient does not receive a copy. You may revoke any granted access at any time from Sharing.
• Beneficiary claim link. A 32-character token (resolvable as chapter3five.app/legacy/[token]) tied to a specific beneficiary designation. Inert until a passing report is submitted and the 72-hour veto window elapses without a cancel (see Section 10).

Do not share codes or links that contain content about a third person without that person’s consent. All recipients are bound by these Terms in their own use of the archive content.

chapter3five is designed so that an archive may outlive the person who created it. You may designate up to three (3) beneficiaries for free, with additional slots available for a one-time fee. Designation grants prospective access only — beneficiaries do not receive any rights in your archive while you are alive and have not been marked deceased.

• Passing report + 72-hour veto window. A beneficiary, or anyone holding a valid claim link, may submit a passing report through their /legacy/[token] link. Submission does not immediately activate the inheritance. Instead, we email the account holder a one-click link to cancel the report and provide a seventy-two (72) hour window for the cancel link to be used. The cancel link is itself sufficient authorization; no sign-in is required, on the assumption that the account holder may not have access to the device they are signed in on. If the cancel link is used within the 72-hour window, the report is dismissed, the archive remains private, and the reporter is sent a polite "could not verify" notice without disclosing who reported. If the 72-hour window elapses without a cancel, the report is treated as confirmed: we mark the account deceased (using the date the reporter provided), each designated beneficiary becomes activated, and each receives an email containing their personal claim link.
• Pre-shared claim links.Each beneficiary's claim link is generated at the time of designation and shown to you in Sharing. You may pre-share a beneficiary's link with them through any channel you choose (text, will, written instructions). The link is inert (status "designated") until a confirmed passing report transitions it to active.
• Mistake correction. If an account is marked deceased in error and the error is brought to our attention, we will reverse the designation, restore account access, and revoke any pending beneficiary claims (but not claims that have already been accepted by a beneficiary).
• Inactivity. We may, after extended inactivity and notice, delete archives for which no beneficiary has been designated.

You may close your account at any time from Settings. Two paths:

• Soft delete (default). Your data is hidden and scheduled for permanent deletion thirty (30) days later. Within those thirty days, you may restore your account for a one-time fee of five U.S. dollars ($5). On day thirty-one (31), your data is irreversibly deleted.
• Delete forever now. If you prefer, you may elect immediate, irreversible deletion. Your data is removed from our active systems immediately and is not recoverable.

Either path also closes any beneficiary designations and revokes any active share codes. Backups, if any, are overwritten in the ordinary course within 90 days of deletion.

The first identity is free. Additional features and services are available for a fee, currently:

• $5 — additional identity after the first
• $5 — additional randomized character generation after the first
• $5 — each beneficiary slot beyond the three free slots
• $5 — restoration of a soft-deleted account or identity

Payments are processed by Stripe. Card data is handled by Stripe and not stored by us. Fees are paid in U.S. dollars, exclusive of taxes, which may be added depending on your jurisdiction. Refunds are available within thirty (30) days of any purchase by emailing care@chapter3five.app. We may change prices with notice; changes do not apply retroactively.

Mobile users. chapter3five does not sell digital goods or subscriptions inside its iOS or Android applications. All purchases occur on the chapter3five website. The mobile app provides access to features purchased on the web.

The Service, including its software, design, content (other than User Content), and chapter3five trademarks, is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms transfers any of those rights to you, except the limited license to use the Service as provided here.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR APPROPRIATE FOR YOUR USE, OR THAT THE SERVICE WILL BE ERROR-FREE OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL chapter3five, ITS OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to defend, indemnify, and hold harmless chapter3five and its officers, employees, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of (a) Your Content, (b) your use of the Service, or (c) your violation of these Terms, applicable law, or any third-party right.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMSunder its Streamlined Arbitration Rules, before a single arbitrator, in the English language, with the venue at the arbitrator’s discretion or, where required by applicable consumer protection law, in your county of residence. The arbitrator’s decision will be final and binding.

You waive the right to participate in any class action, collective action, or representative proceeding against chapter3five. Either party may bring claims in small-claims court, where eligible. You may opt out of this arbitration agreement by emailing legal@chapter3five.app within thirty (30) days of first accepting these Terms, with the subject line “Arbitration Opt-Out.”

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. The venue and jurisdiction for any non-arbitrable matters lie in the state and federal courts located in Delaware. EU and UK consumers retain the protection of mandatory provisions of the law of their country of residence.

You may close your account at any time (Section 11). We may terminate your access for violations of these Terms, suspected fraud, threats to our infrastructure, or extended inactivity, with notice where practicable.

We may update these Terms from time to time. Material changes will be announced through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

The following terms apply only if you obtained the chapter3five mobile application from the Apple App Store. They are required by Apple and are in addition to the rest of these Terms.

• Acknowledgement.These Terms are concluded between you and chapter3five only, and not with Apple Inc. (“Apple”). chapter3five, not Apple, is solely responsible for the chapter3five mobile application and its content.
• Scope of license. The license granted to you for the chapter3five mobile application is limited to a non-transferable license to use the application on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. chapter3five is solely responsible for any maintenance and support services for the application, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services for the application.
• Warranty.chapter3five is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be chapter3five’s sole responsibility.
• Product claims.chapter3five, not Apple, is responsible for addressing any claims by you or any third party relating to the application or your possession and/or use of the application, including but not limited to: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the application’s use of any framework for processing personal data.
• Intellectual property.In the event of any third-party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, chapter3five, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal compliance.You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer name and address. Direct any questions, complaints, or claims to chapter3five at legal@chapter3five.app.
• Third-party terms of agreement. You must comply with applicable third-party terms of agreement when using the application (for example, your wireless data service agreement).
• Third-party beneficiary.You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

The following terms apply only if you obtained the chapter3five mobile application from the Google Play Store.

• Acknowledgement.These Terms are concluded between you and chapter3five only, and not with Google LLC (“Google”). chapter3five, not Google, is solely responsible for the chapter3five mobile application and its content.
• Distribution. Your use of the application is also subject to the Google Play Terms of Service and any other applicable Google terms in effect.
• Maintenance, support, and warranty. chapter3five is solely responsible for any maintenance, support, and product warranties for the application. Google has no obligation whatsoever to furnish maintenance, support, or warranty services for the application.
• Product claims. chapter3five, not Google, is responsible for addressing any claims relating to the application or your possession or use of the application, including product liability, regulatory non-conformity, and consumer protection or privacy claims.
• Account deletion. You can request account deletion from within the chapter3five mobile application (Settings → Your account → Delete account, which links to the chapter3five website for confirmation), or directly at chapter3five.app/account#delete.
• Compliance with Google policies.You agree to use the application in a manner consistent with Google Play’s Developer Distribution Agreement and Developer Program Policies.
• Direct any questions or claims to chapter3five at legal@chapter3five.app.

You may not use, export, re-export, or transfer the Service in violation of any U.S., EU, UK, or other applicable export-control or sanctions laws. By using the Service you represent that you are not located in, under the control of, or a national of, any country to which the United States has embargoed goods or services, and that you are not on any U.S. Government list of prohibited or restricted parties.

The Service and any associated documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with those provisions, the Service is licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users under these Terms.

For legal notices, disputes, or questions about these Terms, contact legal@chapter3five.app. For all other questions, write care@chapter3five.app.