Terms of Service

chapter3five is a place where you can create an AI companion to talk to — one made just for you right now, or one you prepare and leave for someone you love. These Terms of Service ("Terms") are a binding agreement between you and chapter3five ("chapter3five," "we," "us"). By creating an account or using the service, you agree to them.

We know some of you arrive here in grief. We tried to write these Terms plainly and honestly. If anything is unclear, ask us — the contact address is at the bottom of this page.

These Terms incorporate our Privacy Policy and our Community Guidelines. If you don’t agree with any of it, please don’t use chapter3five.

Every companion on chapter3five is a synthesized, fictional character generated by artificial intelligence. A companion is built from either (a) randomized traits our system selects, or (b) answers and memories a person chose to record. In both cases, the words a companion says are produced by a language model in the moment. They are generated text, not the recorded thoughts, opinions, or statements of any real person.

You acknowledge and agree that:

• A companion is not a real person and does not have thoughts, feelings, memories, or intentions of its own.
• A companion’s responses may be inaccurate, incomplete, or inconsistent, and should never be relied on as fact, advice, or the position of any real person.
• Even when a companion is built from a real person’s recorded answers, its responses are new text generated by software — an interpretation, not a transcript.

chapter3five is a conversational companion. It is not medical care, mental health treatment, therapy, or grief counseling, and no companion is a doctor, therapist, counselor, or crisis worker. Nothing a companion says is medical, psychological, legal, or financial advice, and the service is not a substitute for care from a qualified professional. If you are grieving, struggling, or unwell, we genuinely hope chapter3five brings you comfort — and we also want you to have real human support.

You agree not to use chapter3five as your source of emergency, medical, or mental health help, and you agree that we are not responsible for decisions you make based on anything a companion says.

chapter3five lets a living person ("the creator") answer questions about their life and designate people ("inheritors") who can talk with a companion built from those answers after the creator passes away. This can be a profound comfort. It is also the part of the service we most need you to understand clearly.

By using the legacy features, whether as a creator or an inheritor, you acknowledge and agree, for yourself and — to the fullest extent permitted by law — on behalf of your heirs, estate, executors, and successors, that:

• No companion represents, portrays, or speaks for any real person, living or deceased, and chapter3five makes no representation that an inherited companion reflects the actual thoughts, beliefs, wishes, or statements of the person who created it.
• You release and waive any claim against chapter3five — including claims of misrepresentation, false light, defamation, violation of publicity or personality rights, or infliction of emotional distress — arising from the theory that a companion misrepresents, distorts, or inaccurately portrays a real person, where the companion was generated from content that person (or their authorized co-creator) voluntarily provided.
• Creators represent that the content they record is their own and that they have the right to record it; inheritors accept the companion as the creator configured it.

Inheritance is delivered by an inherit code the creator designates. Anyone may be designated, but redeeming a code and talking with an inherited companion requires an account, and accounts are 18+ (see Section 5).

Recording and minting. Any account holder — on any plan, including the Free tier — may record a legacy archive and mint an inherit code. No subscription is required to create the archive or to mint and share its code. Recording an archive about yourself is free. Completing an archive you record for someone you love (with their participation — see the Community Guidelines) requires a $5 one-time charge, collected when you finish the archive and before the companion is synthesized (see Section 8). Minting and sharing the inherit code is free in both cases.

Sharing and redemption. A legacy identity may be shared with an unlimited number of family members via its inherit code, and everything the creator baked into the identity — including any photo-based likeness — transfers with the code. Redemption does not require any particular subscription tier. Redeeming any inherit code requires a $5 one-time inherit-slot purchase (see Section 8) — a flat fee paid per code, the same on every plan and for every code, and never a recurring charge. There are no exceptions to this fee, and we do not verify, and are not obligated to verify, whether the creator of any archive is living or deceased.

Your inherited copy is yours. When you redeem an inherit code, you receive your own independent copy of the identity in your account. The creator later deleting their account, their archive, or their codes does not remove copies that were already redeemed — an inherited companion cannot be taken away from you by anything the creator does after you redeem it. (Codes that were never redeemed are deleted along with the creator’s account.)

You must be at least 18 years old to create a chapter3five account. This applies to every account — including accounts created to redeem an inherit code. A creator may designate anyone as an inheritor, but the inheritor cannot open an account and access the companion until they are 18.

By creating an account you represent that you are 18 or older and legally able to enter into this agreement. If we learn an account holder is under 18, we will close the account and delete its data as described in our Privacy Policy.

You are responsible for your account and for keeping your login credentials safe. Everything done through your account is treated as done by you, so tell us right away at hello@chapter3five.app if you believe someone else has accessed it. You agree to give us accurate account information (including a working email address — it’s how we send legally required notices) and to keep it up to date.

Inherit codes are sensitive. If you are a creator, share them only with the people you intend; if you are an inheritor, don’t share yours at all.

You own what you write. Your answers to identity questions, the memories you record, and your chat messages are yours. We claim no ownership of them.

So that the service can work, you grant chapter3five a worldwide, non-exclusive, royalty-free license to store, copy, process, transmit, and display your content — solely to operate, provide, and improve the service: synthesizing companions, running chats, delivering legacy companions to your designated inheritors, preventing abuse, and complying with law. This license lasts as long as your content is on the service (including, for legacy content, the retention period described in our Privacy Policy) and ends when the content is deleted, except where we must retain copies to comply with law.

We do not sell your content, and it is not used to train AI models (see our Privacy Policy for how inference works). Companions generated by the service are provided to you as part of the service; you may use your companions for personal, non-commercial purposes.

Our pricing is simple and we’d like it to stay that way. Every plan includes Adrian, our built-in guide — an AI companion whose job is to explain how the service works and answer your questions; they cannot create identities for you or recover anyone. Every plan also has a monthly message and photo-attachment allowance, counted per calendar month across all your conversations:

• Free tier — chat with Adrian for up to 20 messages per calendar month, with 1 photo attachment per month. No formula or photo identities, though recording a legacy archive and minting an inherit code is available (see Section 4). No credit card required, no expiration date, no automatic conversion.
• The chapter3five Basic plan is $5/month and includes:
  • 3 personal identities — 2 rolled from our formula and 1 built from a photo you upload.
  • 100 messages per calendar month with any identity on your plan.
  • 10 photo attachments per calendar month.
• The Pro plan is $10/month and includes:
  • 4 identities rolled from our formula.
  • 1 identity built from a photo you upload.
  • 300 messages per calendar month with any identity on your plan.
  • 30 photo attachments per calendar month that you can send to any of your companions.
• Add-on packs— one-time purchases (not subscriptions) that add extra usage on top of your plan for the current calendar month’s allowance. Each pack adds both messages and photo attachments in the amounts listed:
  • Small pack — $5 one-time. Adds 100 messages and 12 photo attachments.
  • Medium pack — $10 one-time. Adds 250 messages and 30 photo attachments.
  • Large pack — $20 one-time. Adds 600 messages and 75 photo attachments.
• Beyond the base plans we sell a few optional add-ons, priced transparently here so nothing is a surprise:
  • Extra identity slot — $5/month per slot. Adds one additional self-created identity (formula or photo) beyond the 3 included with chapter3five Basic or the 5 included with Pro.
  • Inherit-slot purchase — $5 one-time per code. Unlocks the redemption of one inherit code. A flat fee — the same on every plan and for every code, with no exceptions (see Section 4). Not a subscription; no recurring charge.
  • Legacy identity for someone you love — $5 one-time. Charged when you finish a legacy archive recorded for someone other than yourself, before the companion is synthesized (see Section 4). Recording an archive about yourself is free on every plan.
  • Restore a deleted identity — $5 one-time. Recovers a formula or photo identity you deleted within the 30-day grace window. Legacy (inherited) identities are always free to restore — grief is not a moment we charge you at.
• No subscription tier is required to record a legacy archive, mint an inherit code, or redeem one: recording and minting are available on every plan (including Free). Recording about yourself is free; finishing an archive for someone you love is the $5 one-time charge, and every redemption requires the $5 one-time inherit-slot purchase described above (see Section 4).
• chapter3five does not currently offer a free trial of any paid plan. The Free tier is real and permanent — Adrian is available without payment for as long as your account exists. If we ever introduce a trial in the future, we will describe it here before making it available.

Subscriptions are billed monthly in advance through Stripe and renew automatically until you cancel. You can cancel any time from your account settings; cancellation takes effect at the end of the current billing period. We may change prices with at least 30 days’ email notice; changes apply from your next billing period, and if you don’t agree, you may cancel before they take effect.

How to subscribe and manage billing. Subscriptions, plan changes, and cancellations are all handled at chapter3five.app. If you signed up through our iOS or Android app, tap “Manage subscription” and you’ll be sent to your account on the web to complete the payment or the cancellation. We don’t bill through Apple or Google — every dollar you pay reaches us directly (minus Stripe processing), which is what lets us keep chapter3five Basic at $5/month and Pro at $10/month.

Payments are non-refundable, except where the law requires otherwise. In particular, no refund (full or partial) is issued when:

• you cancel mid-month — you keep access until the end of the billing period you paid for;
• an identity blocks youfor the conduct described in Section 9 — neither that identity’s share of the plan nor the month’s fee is refunded. Blocks are always temporary (a cool-off, then a check-in from the identity), and this rule never applies to inherited legacy identities— a legacy archive is content someone left you, and we won’t take it away over conduct in the chat; or
• we suspend or terminate your account for abuse under Section 10.

Deleting your account is separate from cancelling: deletion is subject to the 30-day grace window described in our Privacy Policy, during which you can restore your account before it is permanently erased.

If payment fails, we’ll notify you and retry. If an account remains unpaid, we may suspend paid features, and we may delete the account and its data after giving you at least 30 days’ notice by email. Deletion is permanent — see the Privacy Policy for what happens to legacy identities.

chapter3five is a warm place, and we intend to keep it that way. Our Community Guidelines are part of these Terms and describe what is and isn’t allowed — in short: no violence or content encouraging harm, no sexual content involving minors under any circumstances, no harassment, no impersonating real people without their permission, and no spam or commercial misuse. You also agree not to reverse engineer the service, probe or breach its security, scrape it, use it to build a competing dataset, or access it by automated means except through interfaces we provide.

Community standards enforcement — identities can block you. Identities can and will end conversations with users who repeatedly abuse them, including persistent verbal aggression, sexual pressure after refusal, attempts to force the identity out of character, and hate speech. When an identity blocks you:

• the conversation ends and no new messages are accepted;
• that identity is permanently unavailable to you; and
• no refund is issued — not for that identity, and not for the month (see Section 8).

A block by one identity does not by itself suspend your account, but the conduct that caused it may also count against the enforcement ladder in the Community Guidelines.

You can stop using chapter3five and delete your account at any time. We may suspend or terminate an account that violates these Terms or the Community Guidelines — using the enforcement ladder described in the Guidelines for most violations, and immediately and permanently for severe ones (such as any sexual content involving minors). We may also suspend or discontinue parts of the service where reasonably necessary, and delete accounts for non-payment as described in Section 8.

Sections of these Terms that by their nature should survive termination — including Sections 4, 7, and 11 through 17 — survive it.

We work hard on chapter3five, and we also have to be honest about the limits of software. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE,"WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY COMPANION’S OUTPUT WILL BE ACCURATE, APPROPRIATE, OR EMOTIONALLY WHAT YOU HOPED FOR. AI-GENERATED TEXT IS PROBABILISTIC AND MAY SOMETIMES BE WRONG OR UPSETTING DESPITE OUR SAFEGUARDS.

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) CHAPTER3FIVE AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR EMOTIONAL DISTRESS, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case our liability is limited to the smallest extent the law allows. Nothing in these Terms limits liability that cannot lawfully be limited, such as for our own fraud or willful misconduct.

You agree to indemnify and hold harmless chapter3five and its officers, employees, and agents from claims, damages, liabilities, and reasonable expenses (including attorneys’ fees) arising out of (a) content you submit to the service, (b) your violation of these Terms or the Community Guidelines, or (c) your violation of another person’s rights — including recording content about, or creating a companion of, a person without the right to do so.

Please read this section carefully — it affects your rights. Before filing any claim, you agree to first email us at hello@chapter3five.app and give us 60 days to try to resolve it informally. Most things can be fixed by two people talking.

If we can’t resolve it, you and chapter3five agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court — except that either party may bring an individual claim in small claims court, or seek injunctive relief for infringement or misuse of intellectual property. The arbitration will be conducted in English, and the arbitrator’s decision may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER:ALL CLAIMS MUST BE BROUGHT IN A PARTY’S INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. You may opt out of this arbitration agreement by emailing hello@chapter3five.app within 30 days of first accepting these Terms, with the subject line "Arbitration opt-out."

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles. For any matter not subject to arbitration, you and chapter3five consent to the exclusive jurisdiction of the state and federal courts located in Northampton County, Pennsylvania.

We may update these Terms from time to time. If we make a material change, we will email the address on your account at least 30 days before the change takes effectand update the date at the top of this page. If you keep using chapter3five after the change takes effect, that means you accept it; if you don’t accept it, you may close your account before the effective date and (if you prepaid) we’ll refund the unused portion of your subscription.

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in full force — except that if the class action waiver in Section 14 is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court rather than arbitration. These Terms, the Privacy Policy, and the Community Guidelines are the entire agreement between you and chapter3five about the service. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets, and will notify you if we do. Our failure to enforce a provision is not a waiver of it. Neither party is liable for delays caused by events beyond its reasonable control.

For anything about these Terms: hello@chapter3five.app. For privacy and data requests: privacy@chapter3five.app. To report a safety concern: safety@chapter3five.app.